.portal-body{margin:0;min-height:100vh;background:#edf5f0;color:#18271f;font-family:Arial,sans-serif}.portal-shell{width:min(760px,calc(100% - 24px));margin:24px auto;background:#fff;border:1px solid #dbe4de;border-radius:22px;overflow:hidden;box-shadow:0 18px 60px #0e2a1c18}.portal-brand{display:flex;align-items:center;gap:12px;padding:18px 22px;background:#0e2a1c;color:#fff}.portal-brand img{width:52px;height:52px;border-radius:14px;object-fit:cover}.portal-brand b,.portal-brand small{display:block}.portal-brand small{color:#b7c9bf;margin-top:3px}.portal-heading{padding:22px;display:flex;justify-content:space-between;gap:16px;border-bottom:1px solid #e7eee9}.portal-heading h1{margin:8px 0 5px}.portal-heading p{margin:0;color:#718078}.portal-tag,.portal-status{display:inline-block;padding:6px 10px;border-radius:99px;background:#e5f7ed;color:#147245;font-size:11px;font-weight:700}.portal-status{align-self:flex-start;white-space:nowrap}.portal-chat{padding:18px;display:grid;gap:10px;max-height:55vh;overflow:auto;background:#f8fbf9}.portal-message{max-width:78%;padding:12px 14px;border-radius:15px;background:#fff;border:1px solid #dbe4de}.portal-message.customer{justify-self:end;background:#dff6e8;border-color:#bfe7cf}.portal-message p{margin:6px 0;line-height:1.45}.portal-message time{font-size:10px;color:#718078}.portal-compose{padding:18px;display:grid;gap:10px}.portal-compose textarea{resize:vertical;padding:12px;border:1px solid #ccd9d1;border-radius:11px;font:inherit}.portal-compose button{justify-self:end;border:0;border-radius:10px;background:#25a76a;color:#fff;padding:12px 20px;font-weight:800}.portal-alert{margin:18px;padding:13px;border-radius:10px;background:#f1f4f2}.portal-alert.error{background:#fde9e7;color:#a2352c}.portal-alert.success{background:#e5f7ed;color:#147245}.portal-empty,.portal-privacy{text-align:center;color:#718078}.portal-privacy{font-size:11px;padding:0 18px 18px}.portal-admin-grid{display:grid;grid-template-columns:1fr 1.4fr;gap:14px}.portal-thread-list{display:grid;gap:8px;max-height:480px;overflow:auto}.portal-thread{border:1px solid var(--line);background:#fff;padding:12px;border-radius:11px;text-align:left;cursor:pointer}.portal-thread.unread{border-color:var(--p);box-shadow:inset 4px 0 var(--p)}.portal-thread b,.portal-thread small{display:block}.portal-thread p{margin:6px 0;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.portal-thread small{color:var(--muted)}.portal-created-link{margin-top:12px;padding:12px;background:#e5f7ed;border-radius:10px;word-break:break-all}.portal-created-link button{margin-top:8px}.portal-admin-chat-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.portal-admin-chat-head select{padding:9px;border:1px solid var(--line);border-radius:8px}@media(max-width:800px){.portal-admin-grid{grid-template-columns:1fr}.portal-heading{display:block}.portal-status{margin-top:12px}.portal-message{max-width:90%}.portal-shell{margin:10px auto}.portal-compose button{width:100%}}